Effective date: September 25, 2025
Applies to: All orders placed with Proágo Branding Dept. DBA Promo N Grow (“Promo N Grow,” “we,” “us”) on promongrow.com
Custom-made items are final sale.
If we make a mistake or there is a manufacturing defect, we will repair, reprint, or replace.
Report issues within 7 calendar days of delivery, and shipping damage within 5 business days.
Non-custom equipment or accessories may be returnable within 30 days if unopened, subject to inspection and a restocking fee.
We only accept returns that have an RMA approval from our team.
Most items we sell are custom printed or produced to your specifications. These items are not eligible for return, exchange, or refund for reasons such as buyer’s remorse, sizing preference, color preference, or changes in event plans.
If your order arrives with a manufacturing defect, incorrect print, or workmanship error caused by us, we will make it right with a repair, reprint, or replacement at our discretion. If we cannot reasonably correct the issue, we may offer a refund.
What qualifies as a defect
Wrong art or version compared to the final approved proof.
Wrong product, color, size, or quantity compared to the invoice.
Print or finish errors beyond normal industry tolerances.
Material defects or workmanship failures upon arrival.
What does not qualify
Variations within normal production tolerances.
Color shift between on-screen proofs and physical prints when no color-managed proof or Pantone matching was purchased.
Minor alignment differences within tolerance.
Damage occurring after delivery due to handling, installation, storage, weather, or cleaning chemicals.
Industry tolerances
Print placement tolerance up to ±0.25 in for apparel and small goods, and up to ±0.5 in for large-format signage.
Color variance up to a reasonable tolerance due to substrate, ink system, and finishing. Pantone matching is available on request and may incur additional fees.
For certain decorated items, final delivered quantity may vary by up to ±5%. We bill the actual shipped quantity if it varies.
We print what you approve. Please review all spelling, dates, layouts, sizes, colors, and placement in your proof.
Screen previews are not color-accurate. If exact color is critical, request a color-managed hard proof or Pantone matching.
If you approve a proof that contains an error, that is considered client-approved and is not eligible for refund.
If Proágo prints a version that does not match the final approved proof, we will reprint or replace.
You may request a change or cancellation before production starts. Once materials are ordered or production begins, the order is locked and cannot be canceled. If we can halt the job, you are responsible for any costs incurred up to that point, including design time, proofs, setup, and materials.
Please inspect your shipment upon delivery.
Visible damage: Note it with the carrier at delivery and email us within 2 business days with photos of the box, packing, and product.
Concealed damage or shortages: Email us within 7 calendar days of delivery with photos and your order number.
We will file carrier claims as needed and arrange a repair, reprint, or replacement when damage is verified.
Lost or stolen packages marked “delivered” are not guaranteed by Proágo. We will assist with a carrier trace and options.
If we sell non-custom equipment, hardware, or accessories that ship unopened in original packaging, you may request a return within 30 days of delivery.
Returns require RMA approval and may incur up to a 20% restocking fee.
You are responsible for return shipping, unless the item was incorrect or defective.
Items must be unused, with all parts and packaging. Items returned used or incomplete are not eligible.
When we decorate or install on client-supplied items, we handle them with care. However, we are not responsible for pre-existing flaws or the replacement value of the blank items if a production issue occurs. Our responsibility is limited to the decoration charges you paid us.
If you provide a firm in-hand date and we confirm it in writing, and we miss that date due solely to our error, we will prioritize a rush reprint or replacement at no additional cost, or discuss a refund if a reprint cannot meet your need.
Email hello@proagobranding.co within the timeframes listed above and include:
Order number and contact info
Description of the issue
Clear photos of the product, packaging, and any defects
Photo or copy of the final approved proof, if applicable
Do not ship anything back until we provide a Return Merchandise Authorization (RMA) and instructions. Returns sent without an RMA will be refused.
Return address: We will provide the correct return address in your RMA based on the product and facility.
Most approved issues are resolved by repair, reprint, or replacement.
Refunds are used when a corrective remake is not feasible.
If a refund is approved, it will be issued to the original payment method within 10 business days after we receive and inspect any required return. Your bank or card issuer may take additional time to post the credit.
Custom-made and clearly personalized goods are typically exempt from the EU 14-day right of withdrawal. Where local law still provides a right to cancel, that right does not apply to custom goods. Non-custom items, if any, follow the non-custom policy above.
Questions about your order or this policy
Email: hello@proagobranding.co
If you want stricter timelines, change “7 calendar days” to “5 calendar days.”
If you rarely sell non-custom items, delete Section 5.
If you want to publish a physical return address, add it in Section 8.
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Carlos and the team will send a digital proof and quote back within 24 business hours. Nothing prints without your approval.
